60-Day Free Returns Policy
Returns for all U.S. orders are completely free, fast, and easy. We have a 60-Day Free Returns policy, which means that from the day you receive your item, you have 60 days to use our pre-paid return label to send it back for a full refund.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. Once you let us know you’d like to return your order, we will send you a pre-paid return label so that you can send the items back. As soon as we receive it, we will issue a full refund for the entire amount you originally paid.
Please be aware that for all international orders, we unfortunately cannot offer free returns but you will still have 60 days to send your items back. To start an international return, you can contact us at email@example.com. We will provide you with instructions on where to ship your return items. You will be responsible for the return shipping fees but we will issue you a full refund for the purchase amount once be receive the items back.
To be eligible for a return, your item must be in the same new condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can look into the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Express Shipping for All U.S. Orders
All items ship from our Studio in New York or our from our warehouse in Chicago. Orders placed by 5PM EST will be shipped out the very same day. When you're placing your order, we will provide you with your estimated delivery date. As soon as your order is shipped, we will email you a tracking number so you can follow it all the way from our Studio to your doorstep.
All U.S. orders (including to PO/APO Boxes, Hawaii, Alaska, and Puerto Rico) are shipped free via USPS Priority Mail and are typically delivered within 2 days of being dispatched.
Shipping for International Orders
For international orders, we offer flat rate $15 shipping. At checkout, you can select your preferred international shipping service. Please be aware that we are not responsible for paying any customs fees or other fees that are incurred during delivery.
You can always contact us for any question at email@example.com.